We regularly update our lead time in the top announcement bar of our website. If however you require an order by a certain date will will always do our best to accommodate, within reason. If you'd also like an update on your order, just send us a message. We aim to respond within 24 hours (weekdays).

Refunds will only apply to non-customised, pre-made items and where then is a genuine fault with the item. This must be reported to us within 24 hours of delivery. We will always replace a faulty item free of charge within this time frame. Outside of this, a decision will be made at our own discretion.

We don't like that term here; every dog is different, so every adventure will be different. Resin and metal is strong, however it can be prone to scratching or tarnishing if it is not cared for correctly. (Please see our care section for more information).

Yes and we provide it free of charge if you require it. UK legal ID requirements are the owner's name and address, including postcode.However we recommend you also include at least one phone number. It is also popular to add Microchipped or Spayed/Neutered and any medical issue details if this is required also.Yes, we really can fit quite a lot on our ID!

We produce metal bezels filled with non-toxic resin/fill or natural untreated antlers with non-toxic paint, coated in non-toxic resin.

Unfortunately, due to the wild adventures our dogs go on, potential chewing, rolling, scurrying through undergrowth, paddling etc. we cannot warranty the tags as this will be classed as wear and tear. We advise tags to be used in line with our Care & Safety Guide which can be found on the website, to get the best life out of your custom tag. If you do have an issue with your tag, please contact us and it will be dealt with on a case-by-case basis.